Ombudsman offices have been established in a variety of state, municipal, county, local, federal, academic organizations and businesses. As an independent, impartial and confidential complaint handler, an ombudsman serves as an alternative means of dispute resolution. The U.S. Ombudsman Association describes an ombudsman as “a public official appointed by the legislature to receive and investigate citizen complaints against administrative acts of government.” In recent years, states have chosen to create ombudsman offices or offices of the child advocate to assist in providing oversight of children’s services. Information hosted by the National Conference of State Legislators.
Florida's Children First
